For any orders made after November 10th 2024, we offer an extended Christmas returns policy, until Jan 10th 2025.

Changed your mind, or wish to return an unwanted gift? We refund purchases returned within 30 days. The item must be unused, in the same condition that you received it and in the original packaging.

The cost of the return will need to be covered by the customer. OneNine5 cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a signed for service, when returning item to us.

Please follow both steps below to arrange a return.

Please print off and fill out the OneNine5 Returns Note. Don't forget to include this returns note when you return the product to us.

All returns must be sent to: OneNine5, c/o fulfilmentcrowd, Matrix Park, Western Avenue, Chorley, Buckshaw Village, Chorley PR7 7NB, United Kingdom